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dc.contributor.authorEbner, Noamen_US
dc.identifier.citationNoam Ebner, AuraCall, Inc., in Negotiation: Readings, Exercises and Cases 557 (Roy J. Lewicki, David M. Saunders & Bruce Barry eds., 6th ed. 2010).en_US
dc.description.abstractThe AuraCall simulation is a tool for teaching two subjects, and the relationships between them: alternative dispute resolution (ADR) process choice and design, and negotiation regarding this issue. Designed for to be used at the intermediate level, it sets participants into the role of disputants, who must set their main conflict aside momentarily in order to decide what the best dispute resolution process would be for settling it.|In the simulation, a telecommunications company has retained an instructional design expert to create an online training course for its call center staff. Despite a good start, the parties are now disappointed with each other, and each is angry that the other did not keep to the agreement. Unable to come to agreement on their own, they initiate a discussion regarding the dispute resolution process best suited to settle the issue -- only to realize that they have different preferences on this issue, with each party leaning towards a different type of ADR process. Only by using their negotiation skills will parties be able to reach agreement on process choice.en_US
dc.publisherMcGraw Hillen_US
dc.titleAuraCall, Inc.en_US
dc.typeBook, Sectionen_US
dc.publisher.locationNew York, NYen_US
dc.title.workNegotiation: Readings, Exercises and Casesen_US
dc.subject.fastNegotiation--Study and teachingen_US
dc.subject.fastSimulation methodsen_US
dc.program.unitSchool of Lawen_US
dc.program.unitWerner Institute for Negotiation and Dispute Resolutionen_US
dc.contributor.cuauthorEbner, Noamen_US
dc.description.edition6th ed.en_US

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